Last week, Nanjing KEWO hosted an exclusive customer salon at its modern office space, inviting 10 key customers from the laboratory equipment industry for an in-depth exchange. The salon aimed to listen to customer needs, share industry insights, and build a closer cooperative relationship.
The event started with a warm welcome speech by Nanjing Kewo’s general manager, who expressed gratitude for customers’ long-term support and emphasized the company’s commitment to "customer-centric" service. Then, Kewo’s technical director gave a professional sharing on "Latest Trends in Laboratory Gas Line Design", combining practical cases to introduce innovative solutions for gas safety and efficiency. During the Q&A session, customers actively raised questions about product application scenarios and technical details, and the Kewo team responded with detailed and professional answers.
The most interactive part was the round-table discussion. Customers shared their actual usage experiences of Kewo’s products, put forward suggestions on after-sales service, and discussed their future needs for laboratory equipment. "We really appreciate Kewo’s initiative to organize this salon," said a customer representative. "It’s rare to have such a face-to-face communication opportunity to share our thoughts directly, which makes us feel valued."
After the discussion, Kewo prepared a small gift package with customized souvenirs, and everyone took a group photo in the company’s product display area. This salon not only allowed Nanjing Kewo to gain valuable customer feedback but also deepened mutual trust and understanding. The company will take the insights from this salon to further optimize products and services, providing more suitable solutions for customers.